SmallBizGenius Analysis
Avon, a long-standing beauty and fashion company, receives mixed feedback with many customers reporting issues with order fulfillment and customer service. While some appreciate the product range and value, a significant number express dissatisfaction with discontinued items, high prices, and website usability.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
3.0/10Many reviewers complain about unhelpful, rude, or unresponsive customer service representatives. Issues include difficulty resolving order problems, inability to cancel orders, and being given incorrect information.
30 reviews mention thisProduct Availability & Discontinuation
4.0/10A recurring theme is frustration over frequently discontinued products and items being out of stock for extended periods. Customers express disappointment when favorite products are no longer available, and the constant changes make it difficult to rely on Avon for consistent supply.
25 reviews mention thisShipping & Delivery Issues
3.5/10Numerous reviewers report problems with shipping, including delays, incorrect addresses, damaged products, and high shipping costs. Some customers also mention difficulty returning items or receiving refunds for damaged goods.
20 reviews mention thisWebsite Experience
4.5/10Several reviewers find the Avon website difficult to use, citing issues with placing orders, changing addresses, applying discounts, and slow loading times. The digital brochure format is also criticized for being tedious.
15 reviews mention thisPricing & Value
5.0/10Many customers feel that Avon's prices have increased significantly, while the quality of products has declined. They believe that the products are no longer a good value compared to drugstore alternatives.
12 reviews mention thisProduct Quality
6.0/10While some customers praise the quality of specific Avon products, others report issues such as skin irritation, changes in product formulation, and poor quality materials, especially in clothing and accessories.
10 reviews mention thisPositive Product Experiences
8.0/10A small number of reviewers share positive experiences with specific Avon products, particularly fragrances and skincare items. These customers often have a long history with the brand and appreciate the value and effectiveness of certain products.
8 reviews mention thisPros & Cons
What Customers Love
"As a customer of Avon, I have a number of positive impressions about their products and service. Firstly, I am very satisfied with the quality of the products they offer. I ordered various cosmetics, perfumes and accessories and in each of them I found excellent quality and efficiency."
"I've been buying Mens Black suede Aftershave for more than Ten years. And in My consumer Opinion' Best are these!!! Black suede Sport, Black suede Hot, Black suede Essential, and the Recently New Good addition of Black suede Charm... Why not make them all Best available together to buy ???"
"When it comes to value, you can't beat Avon. I have tried many high end cosmetic products and they are simply not worth the money. I recently discovered Avon, I save a lot and I get the same quality with a different sticker on it."
"I’m in Jacksonville Fl… Sharon Hamilton is my fantastic avon rep… she never steers me wrong."
"Products hasn't changed. Great smell. Affordable price."
Common Complaints
"I am writing based on my experience for the last six months...number one my Avon rep has been canceling my order that I submit online...the gentleman named Charles (his code SPTE438) horrible customer service wouldn't help me wouldn't let me speak to someone to help me."
"The products continuously change, when you find one you like it's discontinued and the available products are out of stock for months at a time."
"This is what was shipped to me...one box had body wash that was broken and leaked onto all of my other products. Nothing in that box was giftable. Nothing!"
"Don't order from their website its absolute trash. If you make 1 mistake you can't change or cancel anything. Customer service was not helpful and told me it was my fault."
"Every brochure the prices go up!! There used to be reasonable priced items NO MORE!!"
Common Questions About Avon
Answers derived from customer review patterns
Is Avon legit and trustworthy?
Avon is a long-standing company with a recognized brand, but reviews suggest caution. While the company is legitimate, many customers report issues with order fulfillment, customer service, and product quality. Some customers have had positive experiences, especially with specific products or long-term Avon representatives, but the prevalence of negative feedback raises concerns about reliability and consistency. Potential customers should carefully consider these issues before making a purchase or becoming a representative.
Based on 45 reviewsDoes Avon have good customer service?
Based on the reviews, Avon's customer service is a significant area of concern. Many customers report negative experiences, citing unhelpful, rude, or unresponsive representatives. Common issues include difficulty resolving order problems, inability to cancel orders, and being given incorrect information. While some customers may have positive interactions, the overall sentiment suggests that Avon's customer service is unreliable and often frustrating.
Based on 30 reviewsIs Avon worth it for small business?
For small business owners, Avon presents a mixed bag. The brand recognition and wide product range could be attractive, but the reported issues with order fulfillment, customer service, and rising prices are significant drawbacks. If a small business relies on consistent supply and reliable support, Avon may not be the best choice. However, for individuals seeking a side hustle with a low initial investment, Avon could be worth considering, provided they are prepared to handle potential challenges.
Based on 15 reviewsWhat is Avon's return policy like?
The reviews suggest that Avon's return policy can be problematic. Some customers report difficulty returning items, especially used products, and having to pay for return shipping. Others mention being denied returns for items that were initially eligible. It's crucial to carefully review Avon's return policy before making a purchase and to document all communication with customer service in case of issues.
Based on 10 reviewsWhy are Avon products being discontinued so frequently?
The reviews don't explicitly state why Avon discontinues products so frequently, but this is a major source of customer frustration. Some speculate that it may be related to changes in ownership or a shift in product strategy. Regardless of the reason, the constant product turnover makes it difficult for customers to rely on Avon for their favorite items and creates a sense of instability.
Based on 25 reviewsLooking for Something Different?
Compare Avon against 123 similar beauty & salon options.
View Alternatives